Frequently Asked Questions
Common questions regarding international shipping, order tracking, returns, and payment processing.
Shipping & Delivery
We ship to every country worldwide, except India.
Please visit the dedicated domestic website: RSSB Online Book Store for India →
Standard shipping is included in the price of all book orders. No additional shipping fees are added at checkout.
If you are purchasing books to be delivered to another person (for gifting or other purposes), please note our strict delivery conditions:
Sending books as an unsolicited surprise gift without prior consent is not permitted. Before ordering, you must confirm that the recipient is expecting the parcel and agrees to accept delivery and pay any applicable local customs duties, taxes, or import clearance fees.
Mandatory Recipient Contact Number:
International courier and postal services require the recipient's local telephone number. Without it, parcels are frequently delayed or returned. Immediately after completing your order, you must send an email to [email protected] stating:
- Your PayPal Order Number
- Recipient's Full Name
- Recipient's Local Phone Number at the delivery address
Entering the Shipping Address in PayPal:
- PayPal checkout: Select or add the recipient’s address using PayPal's “Change/Add Shipping Address” option before confirming payment.
- Credit card checkout: Uncheck “Shipping same as billing address” and enter the intended recipient's delivery address.
Customer Liability: If a parcel is returned because the recipient was unaware, refused delivery, refused to pay local import duties, or because a contact telephone number was not supplied, the customer is responsible for all return shipping charges.
Depending on your country's regulations, you may be required to pay import duties or clearance fees upon delivery. We have no control over these government levies and recommend verifying local import rules in advance.
Return Shipping Charges:
Customers are responsible for return shipping costs if a parcel is returned due to:
- Refusal to accept the parcel.
- Refusal to pay locally levied duties or taxes.
- Incorrect or incomplete delivery address provided by the customer.
- Unavailability after repeated delivery attempts.
Yes. A confirmation email will be sent to the address provided during checkout as soon as your order has been dispatched.
We ship up to four (4) copies per book, per address. We do not sell to commercial booksellers, wholesalers, or businesses.
Browse our complete catalog by language from the Book Store Home page or using the Languages dropdown menu in the top navigation. Tap any book title or cover to view details, contents, and purchase options.
You may cancel all or part of your order prior to shipment. Please email [email protected] promptly. Refunds for cancelled orders are processed within one week.
To add additional books, please place a separate new order on the website.
If your order has shipped, you may return the books within two weeks of receipt. After we receive the books in good condition, a full refund of the purchase price will be issued within five business days. (Return shipping expenses cannot be credited.)
BAV Distribution Centre, 5 Guru Ravi Dass Marg
Pusa Road, New Delhi, 110 005 INDIA
If your package is not received or there is an issue with your books, please email within 3 days of receipt to [email protected].
We accept secure online payments only:
- PayPal: Pay using your PayPal balance or linked bank account.
- Credit / Debit Card: Pay securely using major credit cards. A PayPal account is not required.
We do not accept phone, mail-in check, or cash-on-delivery orders.
Yes. An official itemized transaction receipt will be emailed to you by PayPal immediately upon completing checkout.
We collect state, county, and municipal sales taxes only on orders shipped to these USA states: California, Illinois, North Carolina, New Jersey, New York, Texas, and Virginia.
We do not see or store credit card numbers. All payment data is encrypted and processed directly by PayPal's certified secure servers.
Privacy Protection: Contact details are collected solely for fulfillment and are never shared or sold. You may request amendment or deletion of your records anytime by emailing [email protected].